Cross Border Delivery
Applicable to Singapore
*Including all shipping classes
Delivery by Truck
| Country | Normal Delivery Fee (including assembly service) |
Purchased Amount of product(s) | Standard Delivery Time Frame |
|---|---|---|---|
| Singapore | MYR 300 per trip + MYR 350 document fee | MYR 1,500 - MYR 15,000 *minimum purchased amount MYR 1,500 |
10-20 working days |
| MYR 1,000 per trip + MYR 350 document fee | MYR 15,000.01 - MYR 25,000 | 10-15 working days |
| Country | Full Truck / Premium Delivery Fee (including assembly service) |
Purchased Amount of product(s) | Special Benefit |
|---|---|---|---|
| Singapore | MYR 2400 per truck/trip + MYR 350 document fee | MYR 25,000.01 - MYR 35,000 For purchases above MYR 35,000, it will be charged as a new truck of special delivery. **For purchases exceeding MYR 5,000 & below MYR 25,000.01, premium delivery is available upon request. |
Date* selection by customer, minimum 7 working days in prior *excluded Sundays and Public Holidays (Malaysia) |
Self-Collection Information
Customers need to set the country and address as Malaysia for self-collect.
Terms & Conditions
General Delivery Policy
- The above Delivery Fees quoted whether Normal Delivery or Special Delivery regardless of how many Product(s) purchased are for one (1) specific location in Singapore. If more than one (1) Place of Delivery, customer(s) shall pay the delivery fees according to the number of Place of Delivery and the option of the delivery. Anything outside of the standard delivery criteria may incur additional delivery costs.
- On-site assembly on the same day of delivery is included.
- For the promotional delivery rate above, delivery date is subjected to ruma truck's schedule. We will deliver within the stated time frame above. The delivery date will be determined by ruma delivery team and we will inform customer at least 8-10 working days prior to actual delivery date.
- Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
- For customers who would like to pick the delivery date/special request, the delivery fee will be charged as the premium delivery fee (minimum purchased amount is required as the above table).
- No delivery shall be done on:
- Normal Delivery – Sundays and Public Holidays (Malaysia & Singapore)
- Premium Delivery – Sundays and Public Holidays (Malaysia) - Cross-border documents fee of MYR350 applied for every order/delivery per trip.
- Singapore Goods and Cross-Border Surcharge 9% applies.
- Delivery of items/furniture will only be to ground/first level/levels with lift access for the property. Customer must inform ruma in prior before confirming the delivery appointment if the item is to be installed/delivered to higher level without lift access.
- Any residential restriction related to delivery must be informed to our team in prior to delivery day as it may incur extra service charges.
- Our team is unable to undertake installation works that require permanent fixing on your home's physical structure or any electrical works such as wall drilling and installation of pendant lighting.
- During peak season, the standard delivery time frame might stretch to 3-6 weeks.
- For any order that includes pre-order items, delivery will only be made in a single shipment once all the items are ready and in stock. However, if the customer wishes to request a partial delivery for the ready-stock items first, additional delivery charges and a Singapore fee will apply.
Change & Cancellation Policy
- Changes, cancellation or refund is only allowed within 30 days from the purchased date and before delivery schedule is confirmed by our team.
- Changes made must be of the same or not less than the original item amount. Any cancellation or refund made during this time is subjected to administration fees of 3% with an additional RM 10 for Telegraphic Transfer charges.
- Our team will contact you 10-14 days before the estimated delivery date for delivery confirmation. Once our team has contacted you to confirm the delivery schedule, orders are non-changeable, non-cancellable and non-refundable.
- After the order has been delivered to you, the order is non changeable, non cancellable and non refundable.
Defect & Exchange Policy
- Products Warranty shall not be applicable for any product sold under the delivery and or use outside Malaysia.
- 14-Day Satisfaction Guarantee is not applicable for order(s) delivery to Singapore.
- Customer are advised to check the items delivered before our driver leave the house. If item rejected by customer due to defect, the defective items may have to leave at the customer place until the next Ruma truck to Singapore for replacement or repair. The replacement or repair date is subjected to Ruma's decision and truck's schedule.
- If the item needs to be returned because it is faulty or as a result of RUMA's fault, RUMA will not charge.
CART Example 1
Normal Delivery
| Product | SKU | Unit Price | Qty | Total |
|---|---|---|---|---|
| Bettie 3 Seater Sofa Emerald Velvet | B06-81HG | MYR1,350.00 | 1 | MYR1,350.00 |
| Brixton Parquet Table 200cm | B05-12P | MYR1,690.00 | 1 | MYR1,690.00 |
| Danika Velvet Chair Emerald | D01-100G | MYR259.00 | 6 | MYR1,554.00 |
| Tropical Embroidery Cushion | CT0012 | MYR59.90 | 2 | MYR119.80 |
| Subtotal of Product(s) Purchased (Minimum Purchased Amount) | MYR4,713.80 | |||
| Normal Delivery Fee + Document Fee | MYR650.00 | |||
| Cross-Border Surcharge 9% | MYR424.24 | |||
| Grand Total | MYR5,788.04 | |||
CART Example 2
Special Delivery
| Product | SKU | Unit Price | Qty | Total |
|---|---|---|---|---|
| Patrice Luxe Extra Wide Sofa | P13-88-88-90-90-LUX | MYR14,000.00 | 1 | MYR14,000.00 |
| Geometry Dining Table 240cm | G09-15NAT | MYR2,390.00 | 1 | MYR2,390.00 |
| Peninsular Ebony Chair | P14-103A | MYR529.00 | 10 | MYR5,290.00 |
| Julius Mid Century Biscotti Lounge Chair | J12-131BCT | MYR1,890.00 | 4 | MYR7,560.00 |
| Rosa Coffee Brown King Bed | R11-03FB-DBW | MYR1,890.00 | 2 | MYR3,780.00 |
| Lenar Platinum Hotel Series King Mattress | PLAT-K01 | MYR5,990.00 | 2 | MYR11,980.00 |
| Owen Beige Cushion 40x60 | CT0126-BGE | MYR79.90 | 20 | MYR1,598.00 |
| Subtotal of Product(s) Purchased (Minimum Purchased Amount) | MYR46,598.00 | |||
| Special Delivery Fee + Document Fee | MYR2,750.00 | 2 | MYR5,500.00 | |
| Singapore GST of 9% | MYR4,193.82 | |||
| Grand Total | MYR56,291.82 | |||
Additional charges (pay directly to transporter)
As RUMA is engaging with 3rd party transporter service, it is important to note that unforeseen circumstances may arise during delivery, leading to additional time, manpower and the possibility of extra charges that needs to be paid directly to the transporter. The circumstances are as follow:
| The delivery address must has a working elevator that can fit the furniture. If no elevator is available, the transporter can perform the delivery up to 5 levels for a fee. If the level is more than level 5, the delivery must be upon mutual agreement between the customer & the transporter team. | RM85 or SGD25/floor |
| Extra service fee for condo/apartment, extra work to bring in goods as truck cannot move in. (Not applicable for HDB flat) | RM100/drop |
| Unloading area to lift/house must be within 30m walking distance. There will be extra charges for every 10m more. | RM100/30m |
| During delivery, the driver will call the customer 1 hour before reaching the destination & each delivery drop is allocated with a maximum of 2 hours only. Customers will be charged SGD50 per hour for every extra waiting time. | SGD50 or RM175/hour |