Delivery Information
indicates delivery by truck. This delivery method is used for larger items such as cabinets and sofas. Presently, the delivery truck is available only within Peninsular Malaysia. To enquire about delivery outside of Peninsular Malaysia, please email us at customerservice@ruma-home.com for more information.
indicates delivery by courier. This delivery method is used for smaller items such as home accessories, kitchenware, and accent tables.
Delivery to East Malaysia only can be made by courier services for both
Understand our shipping class:
RM30 per item
RM50 per item
RM70 per item
RM100 per item
Rate by Weight
Or free delivery with any
item(s) purchase.
Learn More About Our Delivery Charges By Truck
Delivery Within Peninsular Malaysia
Standard Delivery
| Zone | State | Fee | Delivery Time Frame |
|---|---|---|---|
| Zone A (Standard Zone) | Kuala Lumpur, Selangor & Negeri Sembilan | 30/50/70/100 per item, capped at RM250 per
trip |
10~14 working days |
Applicable to Kuala Lumpur, Selangor & Negeri Sembilan
- Standard delivery charges by truck will be capped at RM 250 for a single delivery. Above standard charges apply for delivery within Klang Valley, Selangor & Negeri Sembilan.
- Delivery by truck is available for delivery on Monday-Saturday excluding public holiday. Delivery on Sunday and public holidays can be arranged by emailing us at customerservice@ruma-home.com after completing your online transaction. There will be a surcharge for delivery on Sunday and public holiday. Our delivery will normally take around 10-14 working days depends on stock availability. Our delivery team will contact you 1-3 working days prior to actual delivery date to schedule a delivery appointment. On-site assembly of items delivered by trucks is complimentary. Worry no more about assembling your furniture from scratch and let our dedicated and professional furniture delivery team help you at no additional cost. Please note that, at present, our team is unable to undertake installation works that require permanent fixing on your home's physical structure such as wall drilling and installation of pendant lighting.
Express Delivery
Enjoy fast, smooth, and reliable delivery service to your doorstep.
- Purchased items will be shipped in 3 working days (subject to stock availability).
- Additional fee of RM100 per delivery is chargeable for the Express Delivery service. (E.g. For customer who purchases a table, he/she will pay a standard delivery fee of RM70 + Express Delivery fee of RM100. Total delivery fee to pay will be RM170).
- Applicable for standard zone only.
- This delivery option is not applicable for bulk orders and any KD products.
- Kindly contact ruma customer service at customerservice@ruma-home.com for Express Delivery arrangements providing your online order number.
Outstation Delivery
Applicable to other states in Peninsular Malaysia.
** Other than Gohtong Jaya, Bukit Tinggi & Janda Baik
| Zone | State | Fee | Delivery Time Frame |
|---|---|---|---|
| Zone B (Southern Region) | Melaka & Johor | 30/50/70/100 per item, capped at RM250 per
trip |
1~3 weeks |
| Zone C (Northern Region) | Perak, Penang & Kedah | ||
| Perlis | RM250 per trip, with any item(s) purchased |
||
| Zone D (East Coast Region) | Pahang - Gohtong Jaya, Bukit Tinggi & Janda Baik | 10~14 working days | |
| **Pahang, Kelantan & Terengganu | 2~4 weeks |
| State | Special Delivery per Truck |
|---|---|
| Melaka | RM450 |
| Pahang | RM800 |
| Johor | RM900 |
| Perak | RM1000 |
| Penang | RM1200 |
| Kedah | RM1300 |
| Terengganu | RM1300 |
| Kelantan | RM1300 |
| Perlis | RM1300 |
| Langkawi | RM3200 |
- Minimum purchase amount is required to proceed with the order for outstation delivery. The outstation promotional delivery fee is fixed at the above rate for a single delivery. Outstation promotional delivery rate above excludes delivery to islands without linked bridge. On-site assembly is complimentary.
- For the promotional delivery rate above, delivery date is subjected to ruma truck's schedule. We will deliver within the stated time frame above. The delivery date will be determined by ruma delivery team and we will inform customer at least 2-5 working days prior to actual delivery date.
- Delivery time frame may extend if customer does not accept the first delivery truck schedule. Customer shall wait for the next truck schedule which may exceed the time frame provided above.
- Any last minute delivery date/address change that is made 2 working days before the delivery date will be subjected to a fee. The fee will be as per the delivery fee of the product shipping class RM30/50/70/100 & capped at RM250 (zone A & B) or a fixed amount of RM250 (zone C & D) regardless of the order purchase amount. For customer who would like to pick the delivery date/special request, the delivery fee will be charged with a different rate as below. Below rates are for single drop only, additional charges apply for additional drops. Kindly email to customerservice@ruma-home.com for the special delivery request.
Learn More About Our Delivery Charges By Courier
West Malaysia
| First 5 Kg | RM 15.00 |
| Subsequent Kg | RM 2/Kg |
- Delivery charges by courier services will be calculated based on total weight.
- Delivery charges for courier items will be waived if bought together with items with truck delivery.
- Order will be processed and dispatched from ruma warehouse around 10-14 working days and subject to item(s) availability.
- Our delivery team will provide you with a courier tracking number for tracking purposes once your order is ready to be picked up by the courier company.
East Malaysia
| items
|
RM 380 /trip |
| items
|
RM 380 /trip |
- Delivery charges by courier services to East Malaysia will be calculated per order for
and items. Additional fees may apply for deliveries to East
Malaysia when the apartment lacks an elevator and is situated on the third floor or higher.
The logistics company may impose a manpower fee.
- For customers living in high-rise buildings such as condominiums, apartments or any
multi-storey buildings that require lift access. If there is no lift access or the elevator
cannot fit the furniture or the elevator is not functioning, our delivery team (drivers) will
need to manually carry the items using the staircase to deliver the items to the customer's
address. In such cases, a staircase handling fee will apply.
- The staircase handling fee starts from the third floor and onwards with a charge of RM80 per floor.
- The floor counted from the LG or GF, whichever is lower.
- Our team can only deliver up to 5 floors maximum via staircase.
- Self-assembly for furniture items. No worries, all our items are easy assembly. Assembly instruction and tools are provided in the carton. Contact us if you have any questions.
- Order will be processed and dispatched from ruma warehouse around 14 working days and subject to item(s) availability.
- Made to order item(s) and pre-order item(s) will have a longer dispatch time.
- Our delivery team will provide you with a courier tracking number for tracking purposes after vessel departure.
- Expected to receive around 4-8 weeks from the purchasing date for item(s) in stock. Made to order/pre-order item(s) will have a longer expected time to receive.
- Note: In the event a parcel is damaged during the delivery process, kindly report to our customer service within 24 hours upon receiving.
| Zone | State | Fee | Delivery Time Frame |
|---|---|---|---|
| East Malaysia | Sabah & Sarawak | RM380 per trip |
4~8 weeks |
Learn More About Our Delivery Time
- Items in stock: 10-14 working days.
- Items that are out of stock: Please email or call us for assistance.
- Made to order items: 5-8 weeks
- Pre-order items: 8-16 weeks, depends on the item.
- For more accurate delivery lead time on out-of-stock and pre-order items, kindly email us at customerservice@ruma-home.com
Fee on last minute change of delivery time /delivery address/cancellation
- Our delivery team will call to confirm your delivery date/address, once the date and address is mutually agreed, we will proceed to book a truck and arrange for delivery.
- You can call to change the delivery date/address but we need an advance notice of at least 3 working days.
- Any cancellation/delivery date/delivery time/delivery address change that is made 2 working days before the delivery date will be subjected to a fee.
- The fee will be as per the shipping charge made during the purchase of the order.
Storage Timeframe & Charges
- If you would like your item(s) to be delivered later, we do provide FREE STORAGE up to 3 months from the date of purchase; or from the product ready date of Made-To-Order item(s) / Pre-Order item(s).
- After the 3 months' free storage period, the storage fee will be charged at 5% of the item(s) value per month.
- The storage fee accrued to be paid by the customer before the item(s) is shipped out or self-collect.
- Item(s) that is being stored at ruma for more than 3 months are not exchangeable or refundable.
Disposal Charges
| Item | Disposal Charge / Pieces |
|---|---|
| 1 Seater sofa | RM100 |
| 2 Seater sofa | RM100 |
| 3 Seater sofa | RM100 |
| L-shape / Sectional Sofa | RM180 |
| Sofa Bed | RM100 |
| King Bed | RM150 |
| Queen Bed | RM150 |
| Single / Super Single Bed | RM150 |
| Dining Table (Glass) | RM150 |
| Dining Table (Wood) | RM100 |
| Dining Chair | RM30 |
| Wardrobe | RM150 |
| Sideboard | RM150 |
| Mattress | RM70 |
| Coffee Table | RM50 |
| Lounge Chair | RM70 |
| Side Table | RM30 |
| Cabinet | RM100 |
- The above rate for disposal charges is for item(s) that can be dismantled only (customer must confirm that the item(s) can be dismantled).
- In the case that customer(s) is unsure whether the item(s) can be dismantled or not, please get advice from our delivery/retail team as the disposal charges might be different or additional charges of RM100 might be incurred.
- Customer(s) MUST inform our delivery team/retail team in advance if there are item(s) for disposal. Disposal can only be done during the same ruma delivery trip.
- Disposal fee must be made to ruma Home Sdn Bhd at least 3 days before the delivery/disposal date. Disposal fee is maxed RM550 at one time/address. Relocation fee will be charged per item depending on the type of furniture (RM30/50/70/100) with no maximum charges within 50km.
Self-Collection Information
If you wish to self-collect your order item(s) at our warehouse or retail stores, kindly select self-collection location on the Check Out page during your online purchase.
Self-Collection Location:
1) Atria Shopping Gallery store, PJ click for
details
2) MesaMall store, Nilai click for details
3) Paradigm Mall, JB click for details
4) 1st Avenue Mall, Penang click for details
5) Gamuda Walk, Shah Alam click for details
6) Semenyih warehouse click
for details
Important Note:
- Heavy furniture such as sofa, dining table, sideboard, cabinet, bed, mattress, etc, can only self-collect at our Semenyih warehouse.
- Assembly service will not be provided for the self-collect item(s). However, the assembly instruction & hardware will be provided in the box. Please do not hesitate to contact our customer service if you have any questions.
- Customers are advised to check the condition of the item(s) upon collection.
Self-Collection at Retail Store
Once we receive your order, our warehouse will transfer your ordered item(s) to the particular store according to your remark, by our weekly truck schedule, subject to the order cut-off day and truck space availability, on a first-come-first-served basis.
If the truck of the week is full, your ordered item(s) will be transferred to the following weekly truck.
| Collection Location | Collection Day* | Sales Order Cut Off Day* |
|---|---|---|
| Atria Shopping Gallery, PJ | Friday to Sunday, 10am to 9pm | Tuesday, 6pm |
| Mesamall, Nilai | Saturday, 10am to 8pm | Friday 12pm |
| Paradigm, JB | Wednesday, 10am to 9pm | Friday, 10pm |
| 1st Avenue, Penang | Saturday, 10am to 9pm | Wednesday, 12pm |
| Gamuda Walk, Shah Alam | Thursday, 10am to 9pm | Tuesday 12pm |
*may vary due to public holidays
- The store will contact customers via call/WhatsApp once the ordered item(s) has arrived at the particular store and ready for collection.
- We will only keep the ordered item(s) up to 5 days due to space constraints in our retail
storeroom. Kindly contact the store if you need a longer time frame. For uncollected item(s)
within the time frame, the store will transfer the item(s) back to the warehouse.
The customer needs to contact the store or customer service for further arrangements. - Customers to bring the proof of the Sales Order upon self-collection.
Customers to bring their manpower and suitable transportation that could fit in their ordered item(s). - For safety measures, no lifting/carrying/assembly assistance will be provided so we highly recommend for you to bring your own manpower upon collecting your order as we encourage contactless self-collect now. However, we can lend you a trolley to use during collection.
Self-Collection at Warehouse
- Once we receive your order, our warehouse will process and prepare the ordered item(s) for your self-collection within 3 working days.
- Our warehouse team will contact customers via call/WhatsApp once the ordered item(s) is ready for collection.
| Collection Location | Collection Day* | Sales Order Cut Off Day* |
|---|---|---|
| Warehouse, Semenyih | Monday to Saturday, 2.3pm to 5pm (appointment required) | 3 working days in prior |
*exclude public holidays
- Customers to bring the proof of the Sales Order upon self-collection.
- Customers to bring their manpower and suitable transportation that could fit in their ordered item(s).